Privacy Policy

This policy explains how NEXA Systems & Digital Solutions ("NEXA", "we", "us") handles information in connection with this website and the digital systems we build and operate for our business customers. It applies to visitors of this website and, where relevant, to end customers of a business using a NEXA system.

When you contact us through this website, we collect what you submit directly — such as your name, company, email address, phone number and the content of your message. We use this only to respond to your inquiry and to communicate about our services.

If you use a digital loyalty card or a similar customer-facing feature on a NEXA system operated by a business, that business may collect information such as your name, contact details, and visit or transaction history in order to run their loyalty programme. NEXA processes this information on behalf of that business, as described below.

For businesses using a NEXA system — for example a loyalty, branch management, or dashboard system — NEXA processes operational and customer data on that business's behalf, such as branch information, staff activity relevant to the system, and customer loyalty or feedback records. That business remains responsible for its own customers and for how it uses this data, and should have its own privacy notice covering its customers where required.

This website may use a small number of essential cookies or similar local storage needed for the site to function correctly (for example, remembering a preference during your visit). We do not currently use cookies for advertising. If that changes, this policy will be updated accordingly.

This website and the systems we build are hosted using third-party infrastructure and platform providers (for example, cloud hosting and, where applicable, digital wallet platforms such as Apple Wallet, Google Wallet or Samsung Wallet). These providers process data as part of delivering their service to us and are bound by their own terms and privacy practices.

We take reasonable, industry-standard steps to protect information we handle, including restricting access to what is needed to provide our services. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may share information with service providers who help us operate this website or the systems we build — for example, hosting providers — solely for the purpose of providing those services, and only to the extent necessary.

You can ask us what information we hold about you, request a correction, or ask us to delete information you have provided directly to us, subject to any legal or legitimate business requirements to retain it. If you are a customer of a business using a NEXA system, requests about your loyalty or customer data should generally be directed to that business in the first instance, as they control that relationship.

We may update this policy from time to time as our services evolve. The "last updated" date at the top of this page reflects the most recent revision.

For any question about this policy or how your information is handled, use our contact page.